FREQUENTLY ASKED QUESTIONS

General

What does "Lifetime Access" mean?

You will be able to access our primary content for as long as we are able to offer it. This includes new content that gets added to our library. We are currently adding 1-2 videos per week to our core content included in lifetime access.

Sometimes we are able to offer limited time content that contains restrictions forcing us to have it as an additional purchase. We do everything we can to include everything in our core content. Over 99% of our videos are included in the core content.

Are webinars recorded and available to watch later?

Unless otherwise specified, webinars are recorded and will be uploaded to the site for later viewing. In rare cases we are required to only offer it live, but we will let you know when that's the case, and make every effort to make it available to everyone.

Do you have accompanying notes with webinars?

Yes. Usually the notes are sent out within a week of the webinar delivery.

Can I download the videos?

We offer HD, Standard, and Low Resolution download options on all our content so you can take it with you anywhere you need to go.

What payments do you accept?

We accept major debit and credit cards, as well as PayPal. We also accept a few alternate forms of payment depending on your location, please email us at support@drbeen.com for more information.

Continuing Education

Which organizations accept DrBeen credits?

American Medical Association

The College of Family Physicians of Canada

American Osteopathic Association

AAFP Prescribed credit is accepted by the following organizations/physician licensing boards. This acceptance is confirmed each year, though no written agreement exists. Participants should contact these organizations directly to find out how to report credit:

  • American Academy of Physician Assistants (AAPA)
  • National Commission on Certification of Physician Assistants (NCCPA)
  • American Nurses Credentialing Center (ANCC)
  • American Association of Nurse Practitioners (AANP)
  • American Academy of Nurse Practitioners Certification Program (AANPCP)
  • American Association of Medical Assistants (AAMA)
  • American Board of Family Medicine (ABFM)
  • American Board of Emergency Medicine (ABEM)
  • American Board of Preventative Medicine (ABPM)
  • American Board of Urology (ABU)
Are webinars recorded and available to watch later?

Unless otherwise specified, webinars are recorded and will be uploaded to the site for later viewing. In rare cases we are required to only offer it live, but we will let you know when that's the case, and make every effort to make it available to everyone.

Do you have accompanying notes with webinars?

Yes. Usually the notes are sent out within a week of the webinar delivery.

How do I cancel/get a refund?

The cancellation/refund policy varies depending on your initial purchase.

  • Recurring subscriptions are cancellable anytime, just contact support.
  • One time purchases, Lifetime Access, and other promotions are not eligible for a refund.
How does the referral program work?

The referral program allows you to get your Lifetime Access for free! Here's how:

  1. Go to the Referrals section of your account.
  2. Share your unique referral link.
  3. When 5 people purchase through that link, we can refund your account!

Members

ARE THERE RECURRING CHARGES?

No, there will be no recurring charges.

CONTACT US

Please leave us your email on support@drbeen.com & we'll get back to you shortly.